Steps and Tips: Downloading APM Software from

Document ID : KB000010146
Last Modified Date : 17/09/2018
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    New and existing customers sometimes ask how to find and download APM software. This document shows step by step on how to do this. 
        1.The Support Portal may change these steps at a future date. A revised knowledge document will be released than. 
        2. No two customers will have the same view due to what they have licensed to download. So even with this knowledge document, Support may have to upload the needed files to your case.

All supported APM releases on the CSO (Customer Support) page.

 Follow these steps to find and download APM Software.

   1. From your browser, go to, the "Welcome to CA Support" screen appears.

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Click on the Sign In link in the top right to to access the system. Then enter userid and password. (Not shown.) 


    2.  You are returned to the same page after being authenticated. More options are then available for selection. Click on Download Management.

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3.   The Download Management Screen appears. A list of licensed products are shown. Click on Application Performance Management (or the desired product).

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 4.  Scroll down under the Product Downloads Tab. Select the appropriate product and release . (Such as "CA Application Performance Management - MULTIPLATFORM.")  You may have to scroll thrugh multiple pages to find the right product.

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5. By default it will select in the following screen the latest available version but you can select also other, previous versions and releases by using the following filters in the top right corner.

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    6. Once the correct product and release is determined, you may click on the Add to Cart or Download icon for that row. If you hover over the icon, you will see the words add to cart or Download now, Let us select in this case Download Now 

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7. There are different options for downloading. Change the Downloading Preference for the desired selection.

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8. The download is either scheduled or will begin. Save the file. On completion, you may return back to Download Manager to obtain more files.

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Additional Information:

  Note: If wanting to download another version, click on the the corresponding item (i.e. 10.5 EM) and then once in that screen, on the top right hand corner. After that, change to the desired version and service pack.

Important Note: The Service Pack field is also used for subrelease 2 (such as in 10.5.2) hotfix number, or service pack number.

Service Packs (SP) and Hotfixes (HF) tend to be Jar files without installers and require the particular "base" version for that particular Product version to be already installed in order to apply these on top.
The Readme associated with the SP or HF will give more details on the installation steps.

e.g. To install 10.7 SP1, you need to have 10.7 installed already which would equate to 10.7 Service Pack 0000. (As shown below.) Then download the file(s) selecting Release 10.7.0 And Service Pack SP 1.

APM Earlier and "base" versions