How to disable reopen ticket rights for Employee access?

Document ID : KB000054480
Last Modified Date : 14/02/2018
Show Technical Document Details

Solution:

This can achieved by commenting the Reopen button in the detail_cr.html for employee form group.

Description:

Below are the steps that we performed to remove the Reopen button from the Employee interface.

  1. Open the Web Screen Painter

  2. Click on File -> Open

  3. In the dialogue box that appears choose the following
    Interface or File Type : Employee
    Form Group : Default
    File Name : detail_cr.htmpl

  4. Open the file in source view

  5. Modify the below line from

    ImgBtnCreate("btn003",msgtext(498), "reopen_request()","defer", 0);

    // ImgBtnCreate("btn003",msgtext(498), "reopen_request()","defer", 0);

  6. Save the file and publish the changes.

  7. Run the command pdm_webcache -v -H to clear the webengine cache.