How to disable reopen ticket rights for Employee access?

Document ID : KB000054480
Last Modified Date : 14/02/2018
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This can achieved by commenting the Reopen button in the detail_cr.html for employee form group.


Below are the steps that we performed to remove the Reopen button from the Employee interface.

  1. Open the Web Screen Painter

  2. Click on File -> Open

  3. In the dialogue box that appears choose the following
    Interface or File Type : Employee
    Form Group : Default
    File Name : detail_cr.htmpl

  4. Open the file in source view

  5. Modify the below line from

    ImgBtnCreate("btn003",msgtext(498), "reopen_request()","defer", 0);

    // ImgBtnCreate("btn003",msgtext(498), "reopen_request()","defer", 0);

  6. Save the file and publish the changes.

  7. Run the command pdm_webcache -v -H to clear the webengine cache.