How to disable Active Directory integration when you can't log back in to the BSI user interface

Document ID : KB000010798
Last Modified Date : 14/02/2018
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Introduction:

For AD integration, we went to Administration >> Site Setting >> Advanced >> System
We provided the IP and port of AD and Marked "Yes" for enablement.

But now we can't get in to the user interface. An error must have been made during the configuration of either user names so that they match the format in the Directory, or with the bind credentials to the AD server. But how do we revert the change to correct this?

Instructions:

The configuration settings are stored in the database table T_SYSTEM_CONFIGURATIONS. To revert the change directly, you can connect to the Oracle database for BSI and run:


update T_SYSTEM_CONFIGURATIONS set sys_config_value='N' where sys_config_name like 'is_ad_authentication_enabled';


Then run IISRESET at a command line on the Web Server to pick up the change. That will default back to the BSI logins like sadmin that were in use before the configuration switch.

Additional Information:

Further information on configuring Active Directory and Single Sign-On can be found here:

https://docops.ca.com/ca-business-service-insight/8-3-5/en/integrations/active-directory-single-sign-on