How to determine what the nhGetSupportInfo tool collects

Document ID : KB000023357
Last Modified Date : 14/02/2018
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Question: How to determine what the nhGetSupportInfo tool collects

Answer: In the $NH_HOME/sys/diagnostics directory there are a number of *.collect files which contains the instructions to the nhGetSupportInfo tool of what to collect. 

For Example:

"nhGetSupportInfo -type database" command looks to this file $NH_HOME/sys/diagnostics/database.collect to see what it needs to collect that is specific to the database.  nhGetSupportInfo
will collect a common set of files with all types but the *.collect files will indicate what additional files or utilities need to be ran to collect debug information for a particular type.

The types listed from the nhGetSupportInfo -list will be in the $NH_HOME/sys/diagnostics directory 

nhGetSupportInfo -type <type>

nhGetSupportInfo -list
alcatel
configuration
conversationsPoller
cwm
database
databaseServer
genericIM
isc
license
liveEx
livePoller
lucent
messaging
netcool
netflow
nortelScs
nortelScsGgsn
notifier
openView
preside
remoteCommServices
remotePoller
replication
reports
responseServer
sa
scheduler
starent
statsPoller
stratacom
svcConsole
vpnsc
web

 


The number, type and content of the *.collect files will likely change for each release and/or patch


(Legacy KB ID CNC TS22975 )