How to determine the Functional Access Area or the Function Group of an object.

Document ID : KB000055343
Last Modified Date : 14/02/2018
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Description:

Access to Service Desk objects is controlled through roles. Objects are organized into groups and roles are assigned levels of access to the groups. This document describes two methods that are available for determining the group to which an object belongs.

Solution:

Objects such as incidents, logs, and menu bars are grouped into functional access areas. The Function Access tab of a role contains a list of functional access areas. The list defines the areas, and therefore, the objects, available to the role.

Figure 1 below shows the partial list of areas available to the Administrative role.

Figure 1.
Figure 1

Method #1

The Functional Access List under Security and Role Management in the Administration tab includes the name and description of each functional access area.

The description of each area lists some of the objects included in the group.

For example, as shown in Figure 2 below, the Administration area includes event logs, macros and options.

Figure 2.
Figure 2

Method #2

It is not always possible or efficient to use the description to determine the group containing a particular object. An alternative method of determining the group is to use the bop_sinfo command. To find the group for an object, follow these steps:

  1. From a command line, issue:

    bop_sinfo -df <object_name>.

  2. Find the line in the output starting with: "Func Group".

    The value that follows is the name of the functional access area.

    For example, to determine the functional access area for the object, pri (for Priority table), issue:

    bop_sinfo -df pri

    The output that is displayed for this command is:

    Factory pri
    Rel Attr = enum
    Common Name = sym
    Func Group = reference
    Display Name = Priority
    Display Group =
    Schema Name = Priority
    DBMS Name = pri
    Producers = pri

In the example above, the value of Func Group is "reference". "Reference" is a functional access area included in the out-of-the-box Functional Access List.