How to determine if ServiceDesk is setup in Advance Availability (AA) mode or Conventional mode and what System Configuration is being used?

Document ID : KB000031073
Last Modified Date : 14/02/2018
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Question:

How to determine if ServiceDesk Version R12.9 or R14.1 is setup in Advance Availability (AA) mode or Conventional mode and what is System Configuration is being used?

 

Answer:

The Config.properties file under $NX_ROOT/site will have the below values to indicate that CA SDM has been configured to use Advance Availability (AA) or Conventional Mode.

Note:  $NX_ROOT refers to the ServiceDesk install directory.

 

  • If the server_config_type value set to Advanced, then this indicates the Advance Availability Mode.

config.server_config_type=advanced 

 

  • If it is a Conventional mode, then the server_config_type value will be set to Standard.

config.server_config_type=standard

 

  • edit_config value indicates the System Configuration being used.

            options.edit_config=400001

400001 is the id value of the System Configuration picked up from the usp_configuration table. You can run a SQL Query on this table to view the list of different System Configurations Setup.