How to determine if ServiceDesk Version R12.9 or R14.1 is setup in Advance Availability (AA) mode or Conventional mode and what is System Configuration is being used?
The Config.properties file under $NX_ROOT/site will have the below values to indicate that CA SDM has been configured to use Advance Availability (AA) or Conventional Mode.
Note: $NX_ROOT refers to the ServiceDesk install directory.
- If the server_config_type value set to Advanced, then this indicates the Advance Availability Mode.
- If it is a Conventional mode, then the server_config_type value will be set to Standard.
- edit_config value indicates the System Configuration being used.
400001 is the id value of the System Configuration picked up from the usp_configuration table. You can run a SQL Query on this table to view the list of different System Configurations Setup.