How to delete a stuck process?

Document ID : KB000009816
Last Modified Date : 14/02/2018
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Introduction:

Is there a way to delete a stuck process?

When we try to run a release, it says that I need to wait for another process to complete. We're unable to see the running process in Automation Studio or Release Operation Center to delete it.

Environment:
All versions of CA Release Automation
Instructions:

1. Login to the JMX console - http://<ServerName>:20203/mbean?objectname=noliocenter:type=info 

    Default username/password = nolio/nolio 

2. Invoke ‘listActiveRuns’ which will list the active runs.

3. Copy the process-Id from the result in Step 2. 

4. Invoke ‘removeProcessRun’ for each process-Id to remove the active run.