How to delete a stuck process?

Document ID : KB000009816
Last Modified Date : 14/02/2018
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Is there a way to delete a stuck process?

When we try to run a release, it says that I need to wait for another process to complete. We're unable to see the running process in Automation Studio or Release Operation Center to delete it.

All versions of CA Release Automation

1. Login to the JMX console - http://<ServerName>:20203/mbean?objectname=noliocenter:type=info 

    Default username/password = nolio/nolio 

2. Invoke ‘listActiveRuns’ which will list the active runs.

3. Copy the process-Id from the result in Step 2. 

4. Invoke ‘removeProcessRun’ for each process-Id to remove the active run.