How to debug the Hardware collect task "General Inventory"

Document ID : KB000012949
Last Modified Date : 14/02/2018
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Question:

 

If General Inventory collect task is in status ERROR or gives incomplete/wrong inventory, how to debug it ?

 

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Answer:

 

On Windows

1- Execute following commands :

cftrace -c set -l DETAIL -s 30000 -f UAM

amAdvInvNt.exe .\ test.inv -d test.log

 

 

2- And collect the following files:

  • .\test.inv
  • .\test.log
  • C:\Program Files (x86)\CA\DSM\logs\TRC_UAM_AMADVINVNT_*.log

 

  

On Unix/Linux

1- Execute following commands :

cftrace -c set -l DETAIL -s 30000 -f UAM 

$CA_ITRM_BASEDIR/Agent/AM/plugin/amhwinvux -o /tmp/test

 

2- And collect the following files:

  • /tmp/test.inv

 

  • $CA_ITRM_BASEDIR/logs/TRC_UAM_AMHWINVUX_*.log