How to debug BO (business object) reporting

Document ID : KB000009484
Last Modified Date : 14/02/2018
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Introduction:

It may be necessary to turn up the logging levels for Business Objects from time to time to help troubleshoot a report failure.  This article will explain the steps to do that.

Instructions:

Logging is outputted to:
C:\Program Files\CA\IAM Report Server\BusinessObjects Enterprise 11.5\Logging

Start up the CCM from Start->Programs->Business Objects->Enterprise->Centeral Config Manager
Stop the following services:
Crystal Reports Job Server
Crystal Reports Page Server

Right click on these servers and select "Properties". Add the following to the end of the Command field:
-trace -crpetrace 7

This will create new diagnostic and function log files and increase the amount of logging.

Now stop all the services and clear out the logging directory.