How to Deactivate a User from On Demand Portal?

Document ID : KB000095780
Last Modified Date : 15/05/2018
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Introduction:
This document lists the steps to be carried out in order to Deactivate a User from On Demand Portal.
Question:
How to Deactivate a User from On Demand Portal?
Environment:
CA PPM On Demand
Answer:
To deactivate a user from On Demand Portal you need to login as an Tenant Administrator.

Please follow the steps listed below to Deactivate a Portal User:
 
1. Login to Portal as an Tenant Administrator.
2. Click User-added image on top right corner to open Control Panel.
 
3. Click Users in the Portal navigation menu.
 
4. Locate the user you want to deactivate.
5. Click User-added image and select Deactivate.
     - A dialog appears asking you to confirm your action.
 
6. Click Yes.
     - The user is deactivated in the Portal and in all applications to which he is assigned to.

NOTE: Username on CA PPM application and Email address for Portal User should be all in LOWER case to successfully deactivate Portal User.
Additional Information:
Only the Tenant administrator of an Organization has the access privileges to Add/Remove users from the On Demand Portal.
- Raise a request with CA Support if you do not have the Tenant Administrator privileges. (An approval from the Primary Support Contact is required to grant this access)