How to customize 'Approval for request overdue' email message text.

Document ID : KB000047082
Last Modified Date : 14/02/2018
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Question: 

How to customize 'Approval for request overdue' email message text.

Where can I change the message text for the managers and also when is it being fired.

 

Environment:  

Windows running SM R14.1 release.

 

Answer: 

Follow the following steps and see whether you can change the email text per your wishes:

1. Login to the PAM-UI

2. Goto 'Library'

3. Select 'CA SLCM' in the left-hand navigation pane

4. Select/Open 'SLCM_GlobalMessages' (double click on it)

5. Expand 'asynchronousSoapOpMsgs__'

 

From here, you can check-out and change per your wishes and check-in again.