How to customize 'Approval for request overdue' email message text.
Where can I change the message text for the managers and also when is it being fired.
Windows running SM R14.1 release.
Follow the following steps and see whether you can change the email text per your wishes:
1. Login to the PAM-UI
2. Goto 'Library'
3. Select 'CA SLCM' in the left-hand navigation pane
4. Select/Open 'SLCM_GlobalMessages' (double click on it)
5. Expand 'asynchronousSoapOpMsgs__'
From here, you can check-out and change per your wishes and check-in again.