Please log as 'spectrum' install owner user into affected SpectroSERVER or OneClick Server machine, launch a bash login shell, go to Spectrum install directory and run the following
Notice that you should run the command under Spectrum install directory. You may be prompted 'spectrum' install owner user password. Please key in the password correctly.
This script will generate diagnostic log file with the following name under the same directory
Please collect the file and attach to Support's call ticket.
If it is an installation problem, please change the command parameter to 'full'