How to Create a CmDust Log File for Agile Requirements Designer

Document ID : KB000010953
Last Modified Date : 14/02/2018
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Introduction:

This document will outline how to create a CmDust log file for Agile Requirements Designer (ARD) license issues. 

Background:

Sometimes when troubleshooting ARD licensing issues, the support or development team will request a CmDust log file to investigate the issue further. CmDust stands for CodeMeter Enduser Support Tool. This program was developed by Wibu Systems, the creators of CodeMeter, the third party licensing system we use for ARD. No confidential information is transferred to Wibu Systems and you are able to check the information saved in plain text. 

Environment:
CA Agile Requirements Designer (ARD)- Agile Designer & Wibu Systems- CodeMeter
Instructions:

Below are instructions on to create the log file and attach it to the CA support case.

 

Windows

1. Go to the Windows Start menu.

2. Click on the All Programs option.

3. Expand the CodeMeter folder.

4. Expand the Tools folder.

5. Click on the CmDust program.

cmdust program.png

6. A command prompt will open and run the CmDust program.

7. A log file called CmDust-Result.log will be created and saved to the user directory, which automatically opens when starting CmDust.

8. Send this file to CA Support. 

 

Mac OS

- For Mac, you will need to create the CmDust file using the cmu command line program. This is stored in the search path. 

1. Open the cmu command line program.

2. Type in the following command: cmu --dust.

3. Using the option --file allows you to specify a name and the storage location. By default the file displays in the screen console.

4. Send this file to CA Support. 

 

To Upload Files to a CA Support Case:

1. Login to https://support.ca.com/us.html.

2. Click on the 'Case Management' icon.

3. Look in your 'My Cases' tab or search for the case number in the 'Search Cases' tab.

4. Click on the 'Attachments' -> 'Manage File Attachments' section.

5. Login to supportftp.ca.com (if prompted). 

6. Click on the 'files_from_cusotmer' link.

7. Browse for the CmDust-Result.log file and click the 'Upload' button.