How to configure the new JCS Installer Timeout in 12.6.5 CR2+

Document ID : KB000033160
Last Modified Date : 12/09/2018
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Introduction:

Summary: 

12.6.5 CR2 and above now has a JCS that allows you to adjust timeout value.

 

 

Instructions: 

Open command prompt (as administrator) and set the environment variable JCS_SERVICE_TIMEOUT to say 600 seconds

 

Command:

On Windows: SET JCS_SERVICE_TIMEOUT=600 

On Linux/Solaris: export JCS_SERVICE_TIMEOUT=600

 

Then run the installer from the same command prompt, setup.exe.

 

<installer_program>

 

The installer will now use the timeout value that you declare. This has been done due to some customers experiencing a timeout issue when installing the JCS Component of IDM at the 5 minute marker. When troubleshooting first attempt to set the JCS timeout to 600 seconds or 10 minutes. Should the installer still fail please open a support case for assistance and troubleshooting.

Instructions:
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