How to configure the integration with CCA 12.8.3 and CA SDM/CMDB?
To change configuration, navigate to the Administration section in the CCA UI.
Under the Configuration tab, in the Properties subtab, find
Enter the values for the CA SDM/CMDB server hostname, username and password to log into the Service Desk UI.
There is an option available where the integration can be reconfigured to export the CIs into TWA (Transaction Work Area).
After any change:
Recycle the CCA Server Service for the change to take effect.
Execute the SDM Integration job, and verify that CIs appear in CMDB or TWA.