how to configure so users don't have to include port 8080 as part of the URL to access Web Viewer?

Document ID : KB000047094
Last Modified Date : 14/02/2018
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Introduction: 

Some customers may not want to distribute a URL to users that contains the port number where the application runs.

Question: 

How to configure so users don't have to include port 8080 as part of the URL to access Web Viewer?

Environment:  

Any / All

Answer: 

Your support group will need to deactivate IIS if it is on the same Windows Server that hosts 12.x Web Viewer. Then you need to change the Tomcat Port to 80. After that, a user should be able to provide a browser address pointing to only the IP address and Web Viewer will come up.

Additional Information:

 

If Web Viewer 12.1 (assuming the WAS is Tomcat) is on its own server with no other web servers installed (IIS in particular), should change Tomcat’s port to 80. This assumes 80 is not in use by some other application. 

To change the Tomcat port, edit server.xml (in ${catalina_base}/conf/), changing the <Connector port="8080" …> to port 80. Refer to the Apache Tomcat doc for further details. 

If port 80 is already in use, then you may have to go with a middle-ware solution (set up a router to translate the Web Viewer reference (WebViewer) to something like HTTP://YourOrgName:8024/index.htm) with a port 80 Web Viewer URL that will redirect to the actual Web Viewer.