How to configure SMTP Email integration in CA Client Automation?

Document ID : KB000009433
Last Modified Date : 14/02/2018
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Introduction:

How to configure SMTP Email integration in CA Client Automation?

Environment:
All versions of CA Client Automation
Instructions:

SMTP Email integration can be configured using the following configuration policy:

1.png

 

 

 

There are 2 parameters that need to be set

  • Mail from-Address

This is the address that is displayed in the from mail header. Update this configuration policy parameter to a valid Sender email address.

    • Default = AssetPolicyViolation
  • Mail Server
    • This is the DNS name or IP Address of the SMTP Mail server

Troubleshooting:

If no email is sent, verify that the SMTP server is configured to allow the host to send emails. There could be some configuration that might restrict only the SMTP server itself to send emails. The Client Automation Manager host needs to be a trusted host to send emails in this type of environment. To test if the Client Automation Manager is able to send emails, check if you are able to use telnet to login to the SMTP server and run SMTP commands:

 

  • telnet <name of smtp server> 25
  • helo <domain suffix>
  • mail from:<Sender email address>
  • rcpt to:<Recipient email address>
  • data
  • Subject:This is a test
  • This is a test
  • .(the dot needs to be typed)
  • Quit 

 

This should send an email from the SMTP server to the defined recipient. If it fails, then the SMTP server configuration will need to be investigated and altered to allow this.

 

Example

SMTP server = mysmtpserver.forward.inc.local

recipient address = user1@forward.inc.local

telnet mysmtpserver.forward.inc.local 25
helo forward.inc.local
mail from: mainsender@forward.inc.local
rcpt to:user1@forward.inc.local
data
Subject:This is a test
This is a test
.
quit