How to configure Alarm Notifier support for Service Desk. (Legacy KB ID CNC TS29287 )

Document ID : KB000051994
Last Modified Date : 14/02/2018
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1. Copy the $SPECROOT/Notifier/AlarmNotifier.exe file to the $SPECROOT/Notifier/sd_notifier/ directory, renaming the file as $SPECROOT/Notifier/sd_notifier/SDNotifier.exe.

2. Copy the $SPECROOT/Notifier/.alarmrc file to the $SPECROOT/Notifier/sd_notifier/ directory as .alarmrc.

3. In the $SPECROOT/Notifier/sd_notifier/.alarmrc file, modify the Set script, Clear script, and Update script entries to point to the Service Desk-specific scripts found in $SPECROOT/Notifier/sd_notifier. The actual scripts are ServiceDeskSetScript, ServiceDeskClearScript and ServiceDeskUpdateScript, respectively. Use caution and look for relative pathnames to these scripts; you may need to update those pathnames to point to the correct directory where they reside.

4. In the $SPECROOT/Notifier/sd_notifier/.alarmrc file, modify the application name entry to be SDNotifier.

5. Run $SPECROOT/Notifier/sd_notifier/ServiceDeskIntegrationSetup.exe before starting SDNotifier.exe.

6. Run SDNotifier.exe.

7. Launch the SANM Policy manager. Create a new policy with your preferred filters. Create a new application called "SDNotifier" and apply your policy to your application.

Related Issues/Questions:
How to configure Alarm Notifier support for Service Desk.

Problem Environment:
SPECTRUM 8.1.0
CA Service Desk

Additional Information:
Note: SANM is not available on the Linux platform as of SPECTRUM 8.0 H05/H06 and SPECTRUM 8.1. While it is possible to run the Alarm Notifier (SDNotifier) integration component on Linux, SANM with its alarm filtering functionality is not available on Linux. This means that running SDNotifier on Linux would result in the creation of Service Desk tickets for ALL alarms. Consider using the Selected Alarm Types filter in OneClick on Linux instead of SDNotifier to generate tickets. The Selected Alarm Types filter in OneClick lets you choose which alarms will result in Service Desk tickets and is described in "Choose SPECTRUM Alarm Types in OneClick for Automatic Ticket Creation"
For more information please see the CA Service Desk SPECTRUM Integration Guide


(Legacy KB ID CNC TS29287 )