How to configure a dedicated DOMSRVR for SOAP Web Service in Advanced Availability CA Service Desk Manager (CA SDM)configuration

Document ID : KB000009712
Last Modified Date : 14/02/2018
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In a CA Service Manager (CA SDM) Advanced Availability configuration, there is no option for 'webservice_domsrvr'.  This option, 'webservice_domsrvr', is present in a Conventional install of Service Desk.

As a result, all SOAP web service calls use the DOMSRVR on the CA SDM Background Server.  This can cause performance problems for both the web service application and the CA SDM application itself.

This document explains how a dedicated DOMSRVR can be configured to handle SOAP web service calls.

CA Service Manager 12.9, 14.1, and 17.0Advanced Availability architectureWindows, Unix and Linux

1. Create an additional DOMSRVR. This DOMSRVR could be on any CA SDM server, depending where the SOAP web service calls call into.

Example:  The domsrvr ID is DOMSRVR:21.

For steps how to add a domsrvr, please refer to Steps #1-5 under the section 'Add Object Managers', run pdm_configure in the 'Configure the Server' section and then Steps #1 and #2 under the 'Verify the Configuration' section 

How to Configure Processes for CA SDM Servers

2. On the CA SDM server that the newly created DOMSRVR resides, edit the NX.env file with a text editor to add the line:



3. Recycle the CA SDM service. If this is not the CA SDM Background server, only the CA SDM service on this server needs to be recycled.  If it is the CA SDM Background server, promote the CA SDM Standby server to be the new CA SDM Background server, recycle the CA SDM service and then promote it back to the CA SDM Background server

Additional Information:

The information in this article has been included in our product documentation. You can find further details here: