This document gives you the syntax for closing a ticket using the command line utility pdm_text_cmd.
The following example provides the syntax for closing a ticket from the command line.
- If you need to close a ticket with ID 12345, you need a file.txt.
where <Ref#> represents the ticket reference number of the ticket you are trying to close. (In this example, it would be 12345)
- Save the above statements in a text file
- Run the pdm_text_cmd with file.txt as the input file...
The actual command is
pdm_text_cmd.exe -t Request -o UPDATE -u <userid> -f file.txt
where file.txt is the text file specified above and <userid> is the user you wish to commit the update to using.
(The -u flag is optional)
The above command will update the ticket and set the status to close.