How to clear the Introscope OSGI cache?

Document ID : KB000100299
Last Modified Date : 06/06/2018
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Question:
How and when is required to clear the Introscope OSGI cache?
Answer:
When do I need to clear the osgi cache?

- If you have received a debug jar, test fix or desktop build from CA Support to troubleshoot a problem.
- After applying a manual hotfix (you have replaced jars files manually)
- After performing an Introscope EM upgrade
- As per CA Support recommendation - suspected osgi cache corruption


How to clear the OSGI cache?

On Server side (Introscope EM, Webview, TeamCenter, Webstart workstation)

1. Stop the Introscope Enterprise Manager

2. Go to <em install dir>/product/enterprisemanager/configuration/' folder, delete all folders except the config.ini 

3. Go to <em install dir>/product/webview/configuration/' folder, delete all folders except the config.ini 

4. go to <EM_HOME>/work - remove all files 

5. Start the Intrsocope Enterpriese Manager

NOTE: If you are using a cluster environment, you need to apply this recommendation in all the Introscope EMs (MOM and collectors)


On the Client side:

If you are using workstation standalone version (.exe) 

Go to <workstation install dir>/product/workstation/configuration/' folder, delete all folders except the config.ini