How to check the cumulative patch level of the SDM on the environment.

Document ID : KB000012253
Last Modified Date : 14/02/2018
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Introduction:

There might be a situation where you would like to quickly verify the cumulative patch level of your SDM r14.1 environment without checking the (Service Desk Manager Installation path)\*.HIS file.

Question:

Can I check the cumulative patch level of the SDM on the environment without checking the HIS file?

Environment:
SDM r14.1
Answer:

Here is the steps to check the information.

  1. Login the web interface and click the Service Desk tab.
  2. Click the Help menu > About.

You will see the following screen. The Version indication is the information of the cumulative patch. This information will be changed when the cumulative patch is applied or major version up.

GW-00196.jpg

Regarding the "Version" information, if it starts with :

  • "phx-", it is GA
  • "sfe-", it is the C1
  • "tus-", it is the C2
  • "hmp-" it is the C3