How to check Admin Active/Inactive status in CA Transaction Manager

Document ID : KB000100305
Last Modified Date : 26/06/2018
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Introduction:
This document will help in enabling/ disable / delete any Admin (according to the privileges provided ).

Privileges like if any Admin is Global Admin / Issuer Admin / CSR Admin
Background:
This document will help in review the Admin whether they are Active or Inactive in CA Transaction Manager Admin Console.
Environment:
Transaction Manager 7 & above.
Instructions:
Steps to be followed in case if we need to check if any Admin is Active/ Inactive in CA Transaction Manager Console: 

Step 1: Login into Admin Console using your credentials.

Step 2: After login into Transaction Manager Admin Console, check the privilege of an Admin (who's password need to be reset ).

             Privilege include: If any Admin belong to Global administrator/ Issuer Admin/ CSR Admin Configurations.

 

Step 3: After determining the Admin privilege –
               a. e.g. If Admin is CSR Admin Look for Admin configuration in Transaction Manager --> Click on Enable/Disable/Delete admin.
As mentioned below:

Admin Configuration

 

              b. If any Admin is Global Admin then follow below step:
               Login into Transaction Manager Admin Console --> If Admin is Global Admin--> Look for Global Admin configuration in Transaction Manager --> Click on Enable/Disable/Delete admin.

              c. If any Admin is Issuer Admin then follow below step:
            Login into Transaction Manager Admin Console --> If Admin is Issuer Admin --> Look for Issuer Admin configuration in Transaction Manager  --> Click on Enable/Disable/Delete admin.

Step 4: After checking for Step 3 then clicking on Enable/ Disable/ Delete (as show above) tab it will take you to the next screen (screen reference: when CSR Admin password is being changed):

Reset Admin password

Provide the Issuer name along with the User ID of the Admin and check for the status if status shows INACTIVE then click on the drop down and select ACTIVE and click on SAVE.