How to Change the URL of WCC 11.4 Help Link

Document ID : KB000011605
Last Modified Date : 14/02/2018
Show Technical Document Details
Question:

WCC 11.4 SP3 Help points to wiki.ca.com or docops.ca.com which is blocked by our enterprise for security reason.  

Can the Help link be removed?

If not, how can the URL of the Help link be changed?

Environment:
CA WCC 11.4 - 11.4 SP4
Answer:

The Help link in WCC cannot be removed.

The URL of the Help link can be changed to a different URL by updating a table in the WCC database.

 

To change the URL of the Help link for the WCC Dashboard, use the follow SQL UPDATE statement:

 

UPDATE CFG_GLOBAL_PREF SET PREFVALUE='New URL'' WHERE PREFKEY='launcher.dashboard.help.url';

 

To update the URL of Help link for all other tabs, use the following SQL UPDATE statement:

 

UPDATE CFG_APPLICATION SET HELPURL='New URL';

 

If you're using Oracle, you need to run the commit to make the change permanent in the database.

Restart the CA-wcc service for the change to be effective in the WCC GUI.

 

 

Additional Information:

 

Consider converting the WCC document at docops.ca.com to a PDF file and place it on a SharedPoint.

Then change the URL of the Help link to point to the URL of the SharedPoint.