How to change the ip address used in URL when launching CAPC from the Spectrum context menu

Document ID : KB000039028
Last Modified Date : 14/02/2018
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Issue:

We have Spectrum and CA PC integrated and from the Spectrum context menu, when launching the CA PC item, the ip address in the URL displayed in the web browser is not correct.

In the browser we have:

http://192.168.0.136:8181/pc/desktop/page?pg=r&DeviceID=5533

however the correct ip address is:
http://192.168.0.6:8181/pc/desktop/page?pg=r&DeviceID=5533 

192.168.0.136 is the address of a secondary interface on CAPC box, but it is not reachable to users. 
How can we change that IP address?

Environment:

Any

 

Resolution: 

1.    Check the CAPC_URL_Prefix attribute of NetqosIntegrationManager model that you should have on your Spectrum machine.

2.    It should contain the URL of your CAPC server box.

3.    Correct the IP address and restart OC server.

Additional Information: 

See discussion on following Spectrum community thread:

https://communities.ca.com/thread/102004662