How to change the date format in ServiceDesk to display in 24 hour format?

Document ID : KB000053896
Last Modified Date : 14/02/2018
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Description:

This document explains the steps to change the date and format in ServiceDesk to 24 hour format.

Solution:

To change the date and time format in ServiceDesk:

  1. Open the web.cfg file present under $NX_ROOT\bopcfg\www folder.
  2. Find the line ! DateFormat MM/DD/YYYY hh:mm a(am,pm)
  3. Uncomment the line and change it to ! DateFormat MM/DD/YYYY HH:mm (Need to remove am,pm)
  4. Recycle ServiceDesk daemons/services.

Now the date will be displayed in 24 hour format. See Fig 1

Figure 1