How to change the Browse Catalog Layout in CA Service Catalog?

Document ID : KB000124003
Last Modified Date : 28/12/2018
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End users are noticing different layouts when going to Home -> Requests Tab between their environments.

See examples below:

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One more example:

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It is making end users confused and they think there is an issue with CA Service Catalog.
CA Service Catalog 17.1
CA Service Catalog 14.1
There is a specific configuration for the way end users see the Browser Catalog Layout.

Follow the steps below:
  • Go to Catalog -> Administration;
  • Select "Request Management Configuration";
  • Go to "Browse Catalog Layout";
  • Select the view you want.
You have 4 (four) options to be chosen:
  • Request View
  • Grid View
  • Service View
  • Service View without Browse Section
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