How to change an Expired Password in Web Admin for Top Secret?

Document ID : KB000054516
Last Modified Date : 14/02/2018
Show Technical Document Details

Description:


If a user signs on to Web Admin and their password has expired they are given a message as shown below that indicates that the password is expired but no prompt to change the password.

Error:  Invalid Credentials TSS7100E 010 J=LDAPR12 A=ADMIN    T=00000000 F=UNICNTR - New Password Missing 

Solution:

From the password field line you would enter OLDPASSWORD/NEWPASSWORD and the old password will be verified. If the old password is correct then the password will be changed to the new password as shown below:

User Name: ADMIN

Password: OLDPASSWORD/NEWPASSWORD