How To By-pass the ?Terms of Usage? for contacts in multi-tenancy mode in Service Desk Manager.

Document ID : KB000046997
Last Modified Date : 14/02/2018
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Introduction: 

A Step by Step Guide on how to by-pass the “Terms of Usage” for contacts in multi-tenancy mode in Service Desk Manager.

Question:

How to bypass the “Terms of Usage” for contacts in the multi-tenancy environment.

Environment:  

Service Desk Manager 12.9/14.1 Conventional and Advance Availability

Answer: 

1.   1)  Firstly, check whether multi-tenancy is installed or not in

 

Administration Options Manager Multi-tenancy

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1.      2) Create a tenant (e.g. test). By default, first tenant we create will be the Service Provider.

 

(Administration Security and Role Management Tenants Create New)

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1.      3) Create a subtenant to tenant (e.g. subtest to test).

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1.      4) Create Terms of Usage.

         Administration Security and Role Management Terms of Usage Create New

 

1.     5)  Next, Attach the above created “Terms of Usage” to the Subtenant. 

 

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1.     6)  Created a contact who has to accept “Terms of Usage” in subtenant (i.e. subtest)png5.png

 

 

> Now logged in as 123 we get the Terms of Usage to accept before proceeding with any further actions.

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1.      7) Created a contact who want to bypass the “Terms of Usage” in tenant (i.e. Test).

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1.      8) Remember that “Terms of Usage” will get attached to the contacts only when they fall under the tenant which has “Terms of Usage” on it.

 

Additional Information:

How to Implement Multi-Tenancy:

 

https://docops.ca.com/ca-service-management/14-1/en/administering/configuring-ca-service-desk-manager/setting-up-multi-tenancy/how-to-implement-multi-tenancy.

 

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