How to avoid "The CA EEM Server cannot be uninstalled because some application instances are still registered." errors for CA Aion Rule Manager 11.0?

Document ID : KB000009525
Last Modified Date : 14/02/2018
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CA Aion Rule Manager depends on the Embedded Entitlements Manager for user authentication. It must be uninstalled separately from CA Aion Rule Manager.

If the .conf files of iTechnology are still listed in C:\Program Files\CA\SharedComponents\iTechnology, then uninstalling EEM will result in the following error.

The CA EEM Server cannot be uninstalled because some application instances are still registered. Please unregister the application instances and try again."

This document will tell how to avoid this error on uninstalling CA EEM.


When uninstalling EEM, it is important to remove all the configuration files that EEM contains, so that registration errors do not occur. A log file that will provide a message showing an error will be located in "eiaminstall.log", found in the C:\Program Files\CA\SharedComponents\Embedded IAM directory.

Look in C:\Program Files\CA\SharedComponents\iTechnology for the iGateway configuration files.

   C:\Program Files\CA\SharedComponents\iTechnology>dir *.conf   
   Volume in drive C has no label.   
   Volume Serial Number is A2A7-29DF   
   Directory of C:\Program Files\CA\SharedComponents\iTechnology   
   01/29/2009 02:26 AM 396 Eiam.conf   
   01/13/2011 04:54 PM 2,584 iAuthority.conf   
   09/30/2010 02:30 PM 2,271 iControl.conf   
   09/30/2010 02:29 PM 3,577 igateway.conf   
   01/13/2011 04:55 PM 5,879 iPoz.conf   
   01/21/2009 07:06 PM 3,348 logDepot.conf   
   01/14/2011 12:40 PM 1,762 Spin.conf   
   7 File(s) 19,817 bytes   
   0 Dir(s) 9,309,286,400 bytes free   
   C:\Program Files\CA\SharedComponents\iTechnology>  

These files should be removed, before uninstalling EEM.

Once they are removed, you can proceed to uninstall EEM. Ignore any error that iPoz.conf is missing.