While troubleshooting AM issues, there are times when Support will request the entirety of the 'log' directory to be provided following a clean restart of the processes.
The first thing is to make sure that the AM environment has been set using $AW_HOME/site/sosite.
. sosite (or . ./sosite)
tar -cPf - $AW_HOME/log | gzip > AM_logs_`date '+%m%d%Y'`.tar.gz
Unix (HP-UX, Solaris, AIX):
tar -cf - $AW_HOME/log | gzip > AM_logs_`date '+%m%d%Y'`.tar.gz
The file name created in this case, is still AM_logs_<date>.tar.gz in the $AW_HOME directory. At this time, please forward the logs to the Support team for investigation. Alternatively, this command can also used to back up the log directory on a daily basis.
The steps above can also be used to make a backup