How to archive and purge tickets based on a particular Priority?
Document ID :
Last Modified Date :
Show Technical Document Details
CA Service Desk Manager
CA IT Asset Manager
CA Service Desk
SERVICE DESK MANAGER:USRD
CA Asset Portfolio Management:ARGIS
Follow the below steps:
Login to Service Desk as an Administrator.
Click on the Administration Tab.
Expand Archive and Purge -> Select Archive and Purge Rules.
Click on the Create New button to create a new record rule to enter data.
To archive and purge based on Priority then in the Additional query field enter
priority = Enum Value
For E.g. if you want to archive Priority 1 tickets then in the additional query field enter the enum value of Priority 1.
priority = 5
Value on Interface
Save and run the rule.
This will archive and purge based on the priority specified.
Was this information helpful?