If the proper security settings are not configured within CA SDM, analysts will receive the following error when attempting to view a ticket's Event Log:
AHD04482:Security setting prevents this operation. See Administrator for details
Ensure that the following security settings are in place for the CA SDM role which needs to view a ticket's Event Log:
- Navigate to ADMINISTRATION -> SECURITY AND ROLE MANAGEMENT -> ROLE MANAGEMENT -> ROLE LIST
- Select the appropriate role. For example select the LEVEL 1 ANALYST ROLE and click on the FUNCTIONAL ACCESS tab
- Change the ADMINISTRATION FUNCTION to VIEW Access Level
- Save changes
Note: This change will NOT enable the Administration tab or permit the change of CA SDM Administrative Options to the Level 1 Analyst role.