How to adjust the Knowledge Document (KT) Weighting in Service Desk

Document ID : KB000024002
Last Modified Date : 14/02/2018
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How can I adjust the weighting of the search criteria for the Knowledge Tools search? 



You can change the weight of the title, summary, problem, and resolution areas within the NX.env file located in your Service Desk install directory at the section outlined below:


# Text field weights for calculating of document relevance for Keywords