How to adjust the Knowledge Document (KT) Weighting in Service Desk

Document ID : KB000024002
Last Modified Date : 14/02/2018
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Question:

How can I adjust the weighting of the search criteria for the Knowledge Tools search? 

 

Answer: 

You can change the weight of the title, summary, problem, and resolution areas within the NX.env file located in your Service Desk install directory at the section outlined below:

 

# Text field weights for calculating of document relevance for Keywords 
Search

@EBR_TITLE_WEIGHT=16 @EBR_SUMMARY_WEIGHT=6 @EBR_PROBLEM_WEIGHT=4 @EBR_RESOLUTION_WEIGHT=1