Service Desk Manager has a built-in "load balancer" called Webdirector.
This technical document shows the steps (screenshots) how to use Webdirector with Microsoft InternetInformationServer used as WebServer.
How can I use the Service Desk Manager built-in "load balancer" (WebDirector) with InternetInformationServer (IIS)?
The attached zip file includes the screenshots showing the steps to define webdirector and webengines for IIS
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