How to add or change a site id to your CSM installation

Document ID : KB000046871
Last Modified Date : 14/02/2018
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How to change or add a site id to your CSM.

When your site id changes, or if you need to add a site id to your CSM installation, you need to perform some additional steps to prevent CSM from displaying messages that you are not licensed for the product.


To add or change a site id to your CSM installation you need to do the next steps under the CSM gui.

1. Select the Products tab
2. Select the options 'Show License Keys' under Actions (on the left)
3. Press the 'Refresh Site Id' and next the 'Update Keys' 

Now you should be able to see the new site id and work with it under CSM.

Additional Information: 

If you want to change your default site id, you need to set this at our CA support website at your profile (
If you only want to search for product packages and maintenance in CSM for this specific, new site id, you can add a FILTER for this site id in CSM.
The filter option is also under the action part of the Products tab.