How to add a new Node or a new Menu Tree in Service Desk r12

Document ID : KB000053868
Last Modified Date : 14/02/2018
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Description:

How to customize a Menu Tree or modify Nodes in Service Desk r12.

Solution:

  1. Log into Service Desk using a Service Desk Administrator account.

  2. Go to 'Security and Role Management' -> 'Role Management' -> 'Menu Trees' on Administration Tab and select "admin_tree."

  3. On the admin_tree Menu detail, select 'File' -> 'Copy' and provide a "Menu Tree Name" and "Code". Click 'Save' button.

    Notes:
    * The code name must match the code name used by the HTMPL form that uses the menu tree.
    * You can create a new Menu Tree by clicking the 'Create New' button.

  4. Click the 'Customize Menu' button.
    This brings up the modifiable Administration interface form. Right click on where you would like to add the node, and select 'Create New Node.'

  5. Go to 'Role List' and select a Role you would like to attach the created new tree. Open 'Tabs' tab, and select a Tab name you would like to add the new tree. Click on the name of "Starting Page" link, which brings Web Form Details screen.

  6. Click on 'Edit' button and define the new Tree code after "...tree_code=xxx" in Resource field. Save it.

    For example:
    From:
    SID=$SESSION.SID+FID=123+OP=JUST_GRONK_IT+HTMPL=admin_main_role.htmpl+KEEP.tree_code=admin_tree

    To:
    SID=$SESSION.SID+FID=123+OP=JUST_GRONK_IT+HTMPL=admin_main_role.htmpl+KEEP.tree_code=new_tree

    NOTE:
    These changes are unlikely to negatively impact a system if performed incorrectly.
    However, please experiment with the above changes on a test system first to ensure familiarity with the procedure.
    It is advised to take a full backup before introducing changes to a production system, for any change.