How to Add a New Node in SDM

Document ID : KB000009967
Last Modified Date : 14/02/2018
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How to add new node in SDM.

CA Service Desk Manager 14.1CA Service Desk Manager 12.9

(1)Create a new form in wsp, if you want to create a new node based on your custom form.

If you’re using customized form follow step 2, else skip to step 3


(2)In SDM: create a new menu tree resource detail:

Path: Security& Role management->Role Management-> Menu Tree Resources

Below screenshot: added a customized html form (list_ztable) at resources

FIG 0.png


(3)Create a menu tree, by copying the existing menu tree.

Customize that menu_tree and create a new node at required location in Admin tab. As per TECH DOC: TEC494423


(4)Create new web form:

Under Path: Security& Role management->Role Management->web forms:


Resource: $cgi?SID=$SESSION.SID+FID=123+OP=DISPLAY_FORM+HTMPL=admin_main_role.htmpl+KEEP.tree_code=my_new_menu

In above line “my_new_menu”   is the name I have given to the MENU Tree I created. Replace it with your menu tree name


(5)Create new tab:

Under Path Security& Role management->Role Management-> Tab  


In this window at “starting page” I gave web form name that I created in above step 4.


(6)Now Open the Role List:

Select which role you want.

Example Open Administrator Role: Go to Resources Tab and click on Update Tabs.

And select the Tab name you created in above step 5. 


(7)Logout of SDM.


(8)Run “pdm_webcache -H” from command prompt and login into SDM.

You will see output as:


An extra Menu: my_tab will be added.

This will be an exact replica of Administration tab-> with added node.


If you don’t want Administration tab 2 times: from role list: select role: resources-> tabs: remove Administration tab-service desk admin.

Additional Information: