How to acquire an APAR (test fix), that is not yet available on http://support.ca.com, but has been attached to your case number by CA Support?

Document ID : KB000048130
Last Modified Date : 14/02/2018
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Description:

To acquire an APAR (test fix) that is not yet available on http://support.ca.com, but rather has been attached to your case number by CA Support?

Solution:

  1. CA Support attaches the APAR (test fix) file to the support case.

  2. Click the Products tab, find the product you where you want to apply the APAR (test fix).

    Figure 1

  3. Choose "Type of Input Source": FTP FILE

  4. Specify the "ADD External Maintenance" options as follows:

    Figure 2

    • "FTP PATH" = /0999999/99999999-01/files_from_ca

      (Where 0999999 is your Site id and 99999999-01 is the support case number)

    • Maintenance Name: APAR.BIN (name of the test fix file that has been attached to the support case)

    • Click OK.

  5. When the task completes, click "REFRESH" and the newly added APAR (test fix) will be displayed in your maintenance list.

  6. APPLY the APAR (test fix) by selecting it from the list of maintenance.