It might be confusing to understand how Infrastructure Manager and Admin Console contact the UIM Web Archive and what credentials to use.
CA-Broadcom maintains an https:\\support.ca.com site AND an https:\\support.nimsoft.com site. Each of these sites uses different credentials.
The UIM Web Archive is on the https:\\support.nimsoft.com site.
You will need credentials for that site.
You can obtain them or reset them by contacting our Global Service Center at 1800 225 5224.