how the Service Desk handle the request/incident sequence when it's canceled and not saved

Document ID : KB000108932
Last Modified Date : 02/08/2018
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Introduction:
How the Service Desk handle the request/incident sequence when it's canceled and not saved?
Question:
How the Service Desk handle the request/incident sequence when it's canceled and not saved?
Environment:
CA Service Desk Manager 14.1.x / 17.1.x
Answer:
When you open a new incident, it count/create an incident number. However, if you cancel the incident, that number will not be used for the new incident opened next time.