How Should an Environment's Firewall be Configured to Allow Agent Connections to the DXI?

Document ID : KB000017220
Last Modified Date : 14/02/2018
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Introduction:

     CA's Digital Experience Insights Platform(DXI) offers number of agent types that connect to CA SaaS infrastructure: https://docops.ca.com/ca-application-performance-management-digital-experience-insights-from-ca/ga/en/implementing-agents.

Question:

     How should an environment's firewall be configured to allow agent connections to the DXI?

 

Answer:

     To allow agent connections into the DXI, then whitelist *.cloud.ca.com. IP addresses used in the environment are dynamic and consequently cannot be used.

Additional Information:

     As always, contact CA Support if having further questions.