How often does Service Desk Manager connect to a mail server to send out Notification emails? Can we change the interval of the connection?

Document ID : KB000016453
Last Modified Date : 14/02/2018
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Introduction:

If many Notification emails are sent out at the same time, some of them will be stored under (Service Desk Manager)\site\mail_queue folder and wait for the next trigger to connect to a mail server. 

Question:

How often does SDM connect to the mail server to send out the emails? Can we change the frequency of the connection? 

Answer:

There is no setting of mail server connection interval, i.e. we are not able to control how frequently Service Desk Manager connects to a mail server.

When many emails are sent out and a value of the option mail_max_threads is reached, all threads status will be set to "Busy". Once the status is changed from Busy to "Ready", the emails stored under the mail_queue folder will start to be sent out.