How may we restrict the view of Problem Categories, Change Categories, and Issue Categories based on the Category name?

Document ID : KB000050912
Last Modified Date : 14/02/2018
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Description:

When you want to base the views of problem categories, change categories, and issue categories on a category name, you can define a set of constraints in a Data Partition. Data partitions are located under the Security and Role Management node of the Administration tab. This document contains an example of doing so.

Solution:

Figure 1 shows a Data Partition named Test that contains 3 constraints. Each constraint limits the data to categories with names beginning with the string of characters, "EMEA".

For a full description on how to configure Data Partition Constraints, Access Types, and Roles, please consult the product documentation and online help.

Figure 1.
Figure 1