How may we identify performance issues in Service Desk and what type of data is helpful to Support to resolve these issues?

Document ID : KB000011179
Last Modified Date : 17/05/2018
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Introduction:

This document provides a list of information and data that can help your site and Support if involved to find Performance bottlenecks in CA Service Desk Manager (SDM)

Question:

How may we identify performance issues in Service Desk and what type of data is helpful to Support to resolve these issues?

Environment:
CA Service Desk Manager - 14.1 / 17.1
Answer:
Additional Information:

The following document contains a Quick checklist:

CA Service Desk Manager Performance Problems - Quick Checklist