How may we identify performance issues in Service Desk and what type of data is helpful to Support to resolve these issues?

Document ID : KB000011179
Last Modified Date : 13/12/2018
Show Technical Document Details
Introduction:
This document provides a list of information and data that can help your site and Support if involved to find Performance bottlenecks in CA Service Desk Manager (SDM).
Question:
How may we identify performance issues in CA Service Desk and what type of data is helpful to Support to resolve these issues?
Environment:
CA Service Desk Manager 17.1
CA Service Desk Manager 17.0
CA Service Desk Manager 14.1
Answer:
Refer to the CA Service Desk Manager documentation:

How to Identify Performance Problems in CA SDM

Please note, that the document linked is written for 17.1, the same information is applicable for other versions.
Additional Information:
CA SDM Performance Problems - Quick Checklist