How maileater handles unknown sender emails?

Document ID : KB000097750
Last Modified Date : 23/05/2018
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Question:
How does SDM maileater handle email from an address that is not in the contact list?
Environment:
Service Desk Manager 14.1, 17.1
Answer:
SDM Maileater is configured via Administration->Email, open the default mailbox or create a new one.
Settings:
Allow Anonymous: This setting determines whether to allow processing of email from addresses not found in the user list in SDM

Save Unknown Emails:  This setting determines whether to save email sent to maileater for which no matching rule was found when processed.
Additional Information:
Unknown Emails are saved in the following folder:
Service Desk Manager->site->mail_unknown