How does SDM maileater handle email from an address that is not in the contact list?
Service Desk Manager 14.1, 17.1
SDM Maileater is configured via Administration->Email, open the default mailbox or create a new one.
Allow Anonymous: This setting determines whether to allow processing of email from addresses not found in the user list in SDM
Save Unknown Emails: This setting determines whether to save email sent to maileater for which no matching rule was found when processed.
Unknown Emails are saved in the following folder:
Service Desk Manager->site->mail_unknown