Follow the following steps to have the comments progress promptly:
1. Make sure the "Time to Complete" field is properly configured for the comment types
You can access the comment types via Administration->Knowledge->Documents->Document Types. Make sure Time to Complete is properly
set for each and every comment type. Please notice "General Comment" should not be modified as these comments should display on the document
user view right away.
2. Use activity notifications to notify the proper parties during the life cycle of the comments
There three activity notifications:
New Follow-up Comment
Follow-up Comment assigned
Follow-up Comment closed
These activity notifications are self explained...when the comment is created, when the comment is re-assigned and when the comment is closed.
Please note that when configure the notifications, the Object Type should be Knowledge Document Comments.