How is the font size in Summary/Detail reports controlled, and can it be changed?

Document ID : KB000027230
Last Modified Date : 14/02/2018
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Question: 

 

When running a Report- Detail or Summary(i.e. from a Request) the report is correctly seen in the screen but when printing it, you can get only a very big font size or a very small font size.

 

Answer: 

 

When running a Report- Detail or Summary (i.e. from a Request) the report is correctly seen in the screen but when printing it, you can get only a very big font size or a very small font size.

Sometimes pressing ctrl key and moving scroll wheel on mouse to change font size, you adjust the font size in the screen but when printing still gets a very big (or very small) font size. And changing browser settings regarding the text size still no success...

Then, copy the caisd_rpt.cfg file located in:

..\Service Desk\fig\rpt

to

..\Service Desk\site\mods\web_rpt

in order to customize it with the following change:

Locate the following section and add the highlighted lines between the STYLE tags:

<TD><TR> 
#================================== 
# You can add your own header here 
#================================== 
<STYLE> 
td {font-size:xx-small;} 
</STYLE> 
</TD></TR>