How does Service Desk know which browser am I using?
If the browser that you are running the Service Desk web interface fails the recognition testing methods in browser.js, you will receive the PDA web interface.
When connecting to the web interface with Internet Explorer the PDA interface is shown instead of the correct login page.
Disclaimer: Like any components of Service Desk, please take all necessary precautions when considering a customisation. We do not advise manipulating the browser.js file to bypass the PDA interface for a specific browser configuration. Service Desk may behave unpredictably if you are using an unsupported or uncertified web browser.