How does SDM utilize Microsoft Sharepoint Server?

Document ID : KB000012247
Last Modified Date : 14/02/2018
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Service Desk Manager can utilize Microsoft Sharepoint Server for knowledge search functionality by using the federated adapter feature.

In order to buy the Sharepoint license, you will need to consult with Microsoft corporation to determine what type of license is needed. This article will explain how SDM interacts with Sharepoint. This information may be useful when you consult with Microsoft corporation regarding the licensing for Sharepoint.


How does SDM interact with the Sharepoint server when the Sharepoint Search(Federated Adapter) is implemented?

SDM r12.9, SDM r14.1Sharepoint 2013

SDM interacts with Microsoft Sharepoint server by the below 2 feature(Crawler Surface and Federated Search).

Sharepoint will crawl the SDM content by accessing the SDM data. The crawler surface on SDM will communicate with Sharepoint by validating a specific user that is set the configuration in the crawler_surface_config.xml.

???<SDM installation folder path>\bopcfg\www\CATALINA_BASE_FS\webapps\fscrawl\WEB-INF

The federated search feature on the SDM will access Sharepoint when the user searches the SDM content using Sharepoint Search. The federated search uses a specific user in the sharepoint.xml in the below path for the authentication to Sharepoint. Even if there is huge number of users who use the web interface with sharepoint search, a specific user in the sharepoint.xml only accesses the sharepoint without using the logged in user's userid.

???<SDM installation folder path>\bopcfg\www\CATALINA_BASE_FS\webapps\cafedsearch\WEB-INF

Additional Information:

For more information on configuring Federated Search, see the documentation section here: